Accessible Resources and Services

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The University of Illinois Hospital and Clinics is committed to ensuring care and services at our facilities are accessible and understandable to all. To support this aim, we have in place the following services and resources. Should you need assistance or more information, please contact the Disability Coordinator at or call 312.413.9776.   

Patient Transport Services: Wheelchairs & Patient Escort

Wheelchairs are available in the lobby areas of the main hospital and outpatient clinics. Wheelchair services may be requested at the front desk of the lobby areas. Patient escort services also are available for the visually impaired. These services are available 24/7.

Parking & Transportation

Accessible Parking:

  • Disabled parking spaces are available on every level of the parking garages and are located closest to the accessible doors to the elevators. A valid disability placard or license plate must be displayed.
  • Valet parking with wheelchair assistance is available at the entrances of the OCC clinics.
  • Complimentary 2-hour parking is available at metered parking spaces with the display of a valid disability license plate or a meter-exempt permanent placard. Click here for more information about parking.

Public Transportation: The CTA Pink Line Polk stop is an ADA-accessible "el" station adjacent to the Medical Center.

Service Animals

UI Health provides access to service animals whenever possible. Learn more about UI Health's Service Animal Policy.

Language Services & Resources for Hard of Hearing

UI Health is committed to inclusive care, including language services to patients that are hearing impaired and/or their companion whose preferred language is not English. To ensure effective communication regarding patient care. Medical language interpreters, sign language interpreters, and transparent masks are available upon request. Contact Interpreter Services at 312.413.9620.

Accessible Restrooms

  • The hospital has accessible restrooms in the main lobby and the Emergency Department waiting area.
  • The Outpatient Care Center (OCC) has accessible restrooms adjacent to the south elevator lobby on the 2nd and 4th floors

Contact Information

To access these services or for more information, please contact the Disability Coordinator at or call 312.413.9776.