MyChart FAQs


  1. How do I register for MyChart?
    Click here for registration instructions.
  2. Why can't I see my previous medical information (labs, after-visit summaries, etc.)?
    We switched to a new electronic medical record (EMR) in September 2020, you should be able to see your lab results (going back five years), but previous messages are not available.
  3. Why is my primary care physician listed incorrectly?
    Sometimes your insurance may have the wrong physician listed, and that can make our data inaccurate. Other times, it just needs to be updated. Please make sure to remind your physician at an upcoming appointment, so they can update MyChart. Please also contact your insurance provider to make sure they have your correct physician on file.
  4. Why don't my medications show up? How can I add them?
    During your next appointment, your physician will confirm the medications you currently are taking. You then will be able to view these in MyChart. Your medications are not active in MyChart until you have had a visit, and your physician has confirmed that the list is correct. Once that happens, you will be able to see your medication list in MyChart.
  5. How can I request medication refills?
    During your next appointment, your physician will confirm the medications you currently are taking. You will not be able to directly request a refill from the medication list until your physician confirms your medications with you. Your pharmacy also should be sending refill requests directly to your providers. This is the most efficient way to refill your medications.
  6. How can I stay logged in, so I don't have to enter a login and password every time?
    Patient privacy and security are top priorities at UI Health. To help ensure you have a secure experience when using MyChart, you will be asked to confirm your identification through 2-Factor Authentication (web only), and you won't be able to stay logged in. If you are using the MyChart App on a smartphone or tablet, a quick alternative to entering your login information is to utilize the device's secure facial or fingerprint recognition (TouchID, FaceID) for faster login.
  7. How do I get my old records?
    Contact Health Information Management (HIM):
    Phone: 312.996.3350
    Hours: Monday–Friday between 8 am – 4 pm
    Address: Admitting Department, 1740 W. Taylor St., Suite 1100, Chicago, IL 60612